Personal and Professional development
Workforce 360°
The Academy is organized in 4 phases; the first three focused on Personal & Professional development skills and the last one on technical skills
Phase I is focused on developing the individual on skills that are focused on the participant itself strengthening self-discipline and determination.
Phase II is focused on developing skills for the participant to grow connections with team members in order to achieve stronger collaboration to get things done.
Phase III helps the participant achieve focus in order to contribute on what matters, understanding the needs of the business they are in.
Phase IV provides technical tools to increase efficiency and productivity; being able to execute with excellence and accuracy.
The academy follows a Learning Methodology that includes a pre-work, the workshop session and application assignments. This methodology improves engagement and internalization of the concepts taught.
Phase IV: Excellence
Productivity and Efficiency Tools
Phase III: Focus
Practical Effectivity Skills
Phase II: Connection
Teamwork and Collaboration Development Skills
Phase I: Personal Growth
Individual Development Skills
Pre-Work
(Article readings, self-assessments, etc.)
Workshop
(Concepts, methods and tools) + (team exercises, self-assessment, videos, practices)
Practice
(Individual workplans, Assigments)
Coaching
(Interviews, Consulting, Sessions)
Personal & Professional Development Track (Phase I to III):
The objective of this track is to provide the participant with a set of competencies and tools to achieve increase personal effectivity in a healthy collaborative environment and achieve results through interpersonal relations with coworkers, supervisors, and internal & external customers. They will practice these skills in a controlled laboratory with the opportunity to receive feedback and coaching.
Understanding the Needs and Current Challenges in the Job Market
Description
This is an introductory, kick off workshop where participants share expectations of the academy, needs and challenges they have faced in the job search.Relevance
Allows the instructor to engage with the participants and a better understanding of the audience and their experiencesTaking personal responsibility, personal
Description
This course is about Accountability. Helps identifying the importance owning actions and decisions to achieve life self-fulfillment and successful relationships with others.Relevance
Allows the instructor to engage with the participants and a better understanding of the audience and their experiencesThe Art of Effective Communication
Description
Works with participants to identify and apply valuable tools to develop spaces of productive communication. It covers different communication styles, social modes, assertive communication and listening considerationsRelevance
Communication defines a person in the workplace; its ability to communicate with others is the pathway to success.Change does not stop; neither should you adapting
Description
Covers the Change Management ADKAR Model, its phases and common behaviors and reactions associated to confronting change.Relevance
More than ever, workplaces and ways of working are changing at an increasing rate through technology and organizational systemsManaging Conflict in the Workplace
Description
Provides tools to manage conflicts of varying levels in the workplace. We review the importance of managing them on a timely manner based on a Win-Win model that includes tools such as Negotiation.Relevance
Conflicts are one of the main causes of workplace dissatisfaction; failing to manage conflicts affects not only your work, but also your life.Emotional Intelligence
Description
This topic covers useful tools to manage emotions and maximize effective Interpersonal relationshipsRelevance
EI is a relatively new concept that is gaining wide relevance in hiring decisions.Fundamentals of Customer Service
Description
Presents the importance of service, whether serving an internal or external customer. Use a practical and reliable model to impact, attract and maintain customers. It includes techniques to manage complaints and new service opportunities.Relevance
Customer service is one of the areas of most job offerings based on our study; but service in general is a key value that most companies seek in their employees.Time is of Essence; managing it a necessity: Time Management
Description
The training sesión Covers the concept of “The End in Mind” to separate urgent from important in the workplace and in life to achieve balance. Seeks to develop habits for personal effectiveness applying practical Time Management toolsRelevance
Being able to manage time is critical both, to manage daily tasks or to manage a project plan and execution.Understanding Generational Diversity
Description
Identify the Difference Generations oin the workplace, their interactions, how they communicate and collaborate.CoversRelevance
Helps the participant develop empathy, avoiding conflicts, miscommunication y and fostering effective relationships.Getting things done through Teamwork
Description
Provides the tools to work in teams and understand the impact in productivity. Practice exercises are included to polish the skills.Relevance
Everyone knows the value of Teamwork, but many lack the tools to make it work.Increase you chance of landing the job: Effective Job Interviewing
Description
This topic covers adequate characteristics of a professional in terms of habits and competencies for a job interview. It reflects on the meaning of being professional when it comes to projection and adequate preparation for the interview.Relevance
The job interview is the most important interaction between a candidate and its potential company. This is a must in any development academy.How to run the most effective meetings
Description
This topic covers the best practices in leading effective meetings by applying tools and proven formats for running and following up on meeting outcomes.Relevance
Meetings are one of the areas where most non-productive time is invested. Learning how to run a good meeting increases productivity and enhances morale.Developing Effective Presentations for Success
Description
Strengthens the skills to prepare presentations all essential elements to captivate the audience Participants will learn managing time and pauses and understand verbal and non-verbal communication for better projection.Relevance
Great minds that cannot overcome fear of audiences or the caveats of effective presentations remain in the dark in the workplace.Awareness on Labor Compliance
Description
Provides a general understanding of the concepts of discrimination and sexual harassment in the workplace and actions to prevent these situations. It includes the protocol of Domestic violence in the workplace.Relevance
Critical understanding for everyone to maintain a healthy workplace. It represents a significant legal risk for corporations when employees do not understand the manifestations and implications.Technical Track
(Phase IV)
The objective of this track is to provide basic tools essential to achieve increase productivity and a mindset of continuous improvement. The topics included here are in high demand in most fields.
How to be more productive in the office using the Microsoft Office Tools
Description
Presents basic functionality of the most commonly used of Microsoft Office: MS Word, Excel y PowerPoint. Most essentially, it will present practical applications to increase productivity in everyday office tasks.Relevance
One of the biggest sources of office inefficiencies has to do with the management of documents, spreadsheets and information distribution. This training helps the student learn.Best Practices in the use of MS Teams to increase team collaboration
Description
Presents the basic functionality of Team to increase team collaboration. It includes basic connections to other Office 365 applications.Relevance
Teams is a well-rounded solution that facilitates communication, document and application sharing and action tracking, among many others. This knowledge provides an advantage to those how know the tool.How to lead and/or support a well-run project
Description
Presents the basic concepts of project management including the 5 stages of a project and the most common knowledge areas needed to lead a project or to be a team member in one.Relevance
Leading a successful project is the most effective way to demonstrate leadership and be promotable. But also, by applying project management tools to everyday work can also lead to effective employees.How to evolve an idea into a full-blown Process Improvement action
Description
This training introduces the 7-step process improvement methodology and common process improvement tools that can be used at the most basic level.Relevance
Process improvement is key to survive in business. Our experience is that, while everyone wants workplace improvement, most people do not have the mindset required. A process improver is a sure successful contributor.Understanding Quality Systems as a competitive advantage
Description
This training demonstrates the practical elements of most common quality systems in most industries. This includes:- Quality Policy Management
- Procedures, instructions, records
- Data management
- Change Control processes
- Product quality assurance
- Auditing
- Quality analysis and metrics
Relevance
Quality is the ultimate competitive advantage to operations in Puerto Rico. Cost of Poor Quality not only is high but causes operations to be closed by regulatory agencies. But even beyond this, poor quality drives poor productivity and employee morale. Everyone in an organization should understand what a Quality System is about.Navigating the Virtual Workspace Arena
Description
An overview of the various virtual collaboration tools. This includes Zoom, Teams, Skype and Webex. It also covers do’s and don’ts while managing visual collaboration.Relevance
Virtual work is the new reality and is likely to become a common practice. Companies are still evaluating the best platforms, but most have common features. Mastering these can help navigate the new word of virtual work.Best Practices in Document Drafting and Technical Writing
Description
This training includes the principles of proper procedure writing to minimize errors in execution of instructions; also covers the ways in which written communication impact compliance.Relevance
Technical writing is key to regulatory compliance. Documents such as procedures and position papers are common in various industries.Training other to Train (Train the Trainer)
Description
Provides knowledge needed to prepare those who deliver training, including full-time trainers, subject matter experts, supervisors, and managers, either in a classroom.Relevance
A Train-the-Trainer is a valuable certification that helps participant teach others on training practices and while developing others.The estimated contact hours and associated cost per course is defined below:
Personal & Professional Development
Contact Hours
70 hours
10 working days
- Understanding the Needs and Current Challenges in the Job Market
- Taking personal responsibility, personal
- The Art of Effective Communication
- Change does not stop; neither should you adapting
- Managing Conflict in the Workplace
- Emotional Intelligence
- Fundamentals of Customer Service
- Time is of Essence; managing it a necessity: Time Management
- Understanding Generational Diversity
- Getting things done through Teamwork
- Increase you chance of landing the job: Effective Job Interviewing
- How to run the most effective meetings
- Developing Effective Presentations for Success
- Awareness on Labor Compliance
Technical
Contact Hours
64 hours
10 working days
- How to be more productive in the office using the Microsoft Office Tools
- Best Practices in the use of MS Teams to increase team collaboration
- How to lead and/or support a well-run project
- How to evolve an idea into a full-blown Process Improvement action
- Understanding Quality Systems as a competitive advantage
- Navigating the Virtual Workspace Arena
- Best Practices in Document Drafting and Technical Writing
- Training other to Train (Train the Trainer)
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