Personal and Professional development

Workforce 360°

The Academy is organized in 4 phases; the first three focused on Personal & Professional development skills and the last one on technical skills
Phase I is focused on developing the individual on skills that are focused on the participant itself strengthening self-discipline and determination.
Phase II is focused on developing skills for the participant to grow connections with team members in order to achieve stronger collaboration to get things done.
Phase III helps the participant achieve focus in order to contribute on what matters, understanding the needs of the business they are in.
Phase IV provides technical tools to increase efficiency and productivity; being able to execute with excellence and accuracy.
The academy follows a Learning Methodology that includes a pre-work, the workshop session and application assignments. This methodology improves engagement and internalization of the concepts taught.

Phase IV: Excellence

Productivity and Efficiency Tools

Phase III: Focus

Practical Effectivity Skills

Phase II: Connection

Teamwork and Collaboration Development Skills

Phase I: Personal Growth

Individual Development Skills

Pre-Work

(Article readings, self-assessments, etc.)

Workshop

(Concepts, methods and tools) + (team exercises, self-assessment, videos, practices)

Practice

(Individual workplans, Assigments)

Coaching

(Interviews, Consulting, Sessions)

Personal & Professional Development Track (Phase I to III):

The objective of this track is to provide the participant with a set of competencies and tools to achieve increase personal effectivity in a healthy collaborative environment and achieve results through interpersonal relations with coworkers, supervisors, and internal & external customers. They will practice these skills in a controlled laboratory with the opportunity to receive feedback and coaching.

Description

This is an introductory, kick off workshop where participants share expectations of the academy, needs and challenges they have faced in the job search.

Relevance

Allows the instructor to engage with the participants and a better understanding of the audience and their experiences

Description

This course is about Accountability. Helps identifying the importance owning actions and decisions to achieve life self-fulfillment and successful relationships with others.

Relevance

Allows the instructor to engage with the participants and a better understanding of the audience and their experiences

Description

Works with participants to identify and apply valuable tools to develop spaces of productive communication. It covers different communication styles, social modes, assertive communication and listening considerations

Relevance

Communication defines a person in the workplace; its ability to communicate with others is the pathway to success.

Description

Covers the Change Management ADKAR Model, its phases and common behaviors and reactions associated to confronting change.

Relevance

More than ever, workplaces and ways of working are changing at an increasing rate through technology and organizational systems

Description

Provides tools to manage conflicts of varying levels in the workplace. We review the importance of managing them on a timely manner based on a Win-Win model that includes tools such as Negotiation.

Relevance

Conflicts are one of the main causes of workplace dissatisfaction; failing to manage conflicts affects not only your work, but also your life.

Description

This topic covers useful tools to manage emotions and maximize effective Interpersonal relationships

Relevance

EI is a relatively new concept that is gaining wide relevance in hiring decisions.

Description

Presents the importance of service, whether serving an internal or external customer. Use a practical and reliable model to impact, attract and maintain customers. It includes techniques to manage complaints and new service opportunities.

Relevance

Customer service is one of the areas of most job offerings based on our study; but service in general is a key value that most companies seek in their employees.

Description

The training sesión Covers the concept of “The End in Mind” to separate urgent from important in the workplace and in life to achieve balance. Seeks to develop habits for personal effectiveness applying practical Time Management tools

Relevance

Being able to manage time is critical both, to manage daily tasks or to manage a project plan and execution.

Description

Identify the Difference Generations oin the workplace, their interactions, how they communicate and collaborate.Covers

Relevance

Helps the participant develop empathy, avoiding conflicts, miscommunication y and fostering effective relationships.

Description

Provides the tools to work in teams and understand the impact in productivity. Practice exercises are included to polish the skills.

Relevance

Everyone knows the value of Teamwork, but many lack the tools to make it work.

Description

This topic covers adequate characteristics of a professional in terms of habits and competencies for a job interview. It reflects on the meaning of being professional when it comes to projection and adequate preparation for the interview.

Relevance

The job interview is the most important interaction between a candidate and its potential company. This is a must in any development academy.

Description

This topic covers the best practices in leading effective meetings by applying tools and proven formats for running and following up on meeting outcomes.

Relevance

Meetings are one of the areas where most non-productive time is invested. Learning how to run a good meeting increases productivity and enhances morale.

Description

Strengthens the skills to prepare presentations all essential elements to captivate the audience Participants will learn managing time and pauses and understand verbal and non-verbal communication for better projection.

Relevance

Great minds that cannot overcome fear of audiences or the caveats of effective presentations remain in the dark in the workplace.

Description

Provides a general understanding of the concepts of discrimination and sexual harassment in the workplace and actions to prevent these situations. It includes the protocol of Domestic violence in the workplace.

Relevance

Critical understanding for everyone to maintain a healthy workplace. It represents a significant legal risk for corporations when employees do not understand the manifestations and implications.

Technical Track
(Phase IV)

The objective of this track is to provide basic tools essential to achieve increase productivity and a mindset of continuous improvement. The topics included here are in high demand in most fields.

Description

Presents basic functionality of the most commonly used of Microsoft Office: MS Word, Excel y PowerPoint. Most essentially, it will present practical applications to increase productivity in everyday office tasks.

Relevance

One of the biggest sources of office inefficiencies has to do with the management of documents, spreadsheets and information distribution. This training helps the student learn.

Description

Presents the basic functionality of Team to increase team collaboration. It includes basic connections to other Office 365 applications.

Relevance

Teams is a well-rounded solution that facilitates communication, document and application sharing and action tracking, among many others. This knowledge provides an advantage to those how know the tool.

Description

Presents the basic concepts of project management including the 5 stages of a project and the most common knowledge areas needed to lead a project or to be a team member in one.

Relevance

Leading a successful project is the most effective way to demonstrate leadership and be promotable. But also, by applying project management tools to everyday work can also lead to effective employees.

Description

This training introduces the 7-step process improvement methodology and common process improvement tools that can be used at the most basic level.

Relevance

Process improvement is key to survive in business. Our experience is that, while everyone wants workplace improvement, most people do not have the mindset required. A process improver is a sure successful contributor.

Description

This training demonstrates the practical elements of most common quality systems in most industries. This includes:
  • Quality Policy Management
  • Procedures, instructions, records
  • Data management
  • Change Control processes
  • Product quality assurance
  • Auditing
  • Quality analysis and metrics

Relevance

Quality is the ultimate competitive advantage to operations in Puerto Rico. Cost of Poor Quality not only is high but causes operations to be closed by regulatory agencies. But even beyond this, poor quality drives poor productivity and employee morale. Everyone in an organization should understand what a Quality System is about.

Description

An overview of the various virtual collaboration tools. This includes Zoom, Teams, Skype and Webex. It also covers do’s and don’ts while managing visual collaboration.

Relevance

Virtual work is the new reality and is likely to become a common practice. Companies are still evaluating the best platforms, but most have common features. Mastering these can help navigate the new word of virtual work.

Description

This training includes the principles of proper procedure writing to minimize errors in execution of instructions; also covers the ways in which written communication impact compliance.

Relevance

Technical writing is key to regulatory compliance. Documents such as procedures and position papers are common in various industries.

Description

Provides knowledge needed to prepare those who deliver training, including full-time trainers, subject matter experts, supervisors, and managers, either in a classroom.

Relevance

A Train-the-Trainer is a valuable certification that helps participant teach others on training practices and while developing others.

The estimated contact hours and associated cost per course is defined below:

Personal & Professional Development

Contact Hours

70 hours 10 working days

Technical

Contact Hours

64 hours 10 working days

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Let's work together

We are here to bring solutions and be the strategic facilitator of choice for business and operations leaders in the pursue of excellence in their processes. Let’s work together and Evolve your organization towards an improved operation.

Contact Us

Contact Us

We’re here to bring solutions and be the strategic facilitator of choice for business and operations leaders in the pursue of excellence in their processes. Let’s work together and Evolve your organization towards an improved operation.

Contact Us